Refund policy
At Divine Luminance, we take pride in providing high-quality, fresh pressed juices. To ensure customer satisfaction while maintaining the integrity of our products, we have established the following return policy.
1. Freshness Guarantee:
We guarantee that all our juices are freshly prepared and delivered. If you receive a product that is not in optimal condition (e.g., damaged juice packaging or spoilage), please contact us within 24 hours of delivery to report the issue.
2. Refunds and Replacements:
    
Damaged or Spoiled Products: If your juice arrives damaged or spoiled, we will offer a full refund or replacement for the affected item(s) upon verification of the issue.
Incorrect Orders: In the event that you receive an incorrect order, please notify us within 24 hours. We will arrange for a replacement or refund.
3. No Returns on Opened Products:
Due to the perishable nature of our products, we cannot accept returns. We also cannot accept returns or offer refunds for opened or partially consumed juices.
4. Customer Responsibility:
Customers are responsible for reviewing their orders and ingredients before purchase and at the time of delivery. If you notice any discrepancies or issues, please report them immediately.
5. Contact Information:
For any concerns regarding your order, please reach out to our customer service team at support@divineluminancejuices.com within the specified time frame. We are here to assist you.
6. Policy Updates:Â
We reserve the right to update this return policy as necessary. Any changes will be communicated to our customers through our website.
Thank you for choosing Divine Luminance. We appreciate your understanding and support as we strive to deliver the best fresh pressed juices to you!